Citibank apparently wants to solve some of its financial problems by transferring them to its customers, and it's not even doing them the courtesy of telling them in advance. Despite faithfully paying their bills on time, some credit card holders have had their accounts closed without any notice. Besides leaving those customers hanging at the gas pump, Citi could be lowering their credit scores.
....Shannon Burdette tried to pay with her Shell Mastercard after filling up her gas tank this weekend but found the card rejected.
Confused, she called the customer service line on the back of the card, issued by Citibank, and was told the account was closed because of something that appeared on her credit report. When the Sykesville, Md., resident got a copy of her credit report online, however, the only negative thing she saw was "closed at credit grantor's request" on the Shell MasterCard (NYSE: MA) account.
"They said there was a routine review," said Burdette, who maintained that she and her husband, Brian, used the card regularly and always paid the bill on time.
Burdette isn't alone. People across the country have been reporting similar experiences in postings on various consumer Web sites.
READ more at: ecommercetimes.com/rsstory/68452.html?wlc=1256300428&wlc=1257108103
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